Frequently Asked Questions

We ship orders Monday through Wednesday, excluding holidays. Orders placed over the weekend will be processed the following business day.
Once shipped, you’ll receive a tracking number to monitor the status of your delivery.
See our shipping policy.
Unfortunately, we cannot guarantee a specific delivery date. However, you can select expedited shipping for faster delivery.
If you'd like to inquire about a delivery window, please contact us before placing your order.
See our shipping policy.
Unfortunately, we are unable to hold orders. We recommend placing your order when you are ready to receive it.
If you're concerned about shipping timing, feel free to reach out to us, and we can discuss the best delivery options for you.
See our shipping policy.
Once your order is processed and shipped, you will receive an email with tracking information.
Please allow up to 24 hours for tracking to be updated.
See our shipping policy.

We take great care in packaging our plants to ensure they arrive safely.
All plants are securely packed, and we use temperature-controlled packaging if necessary to protect them during transit.
See our shipping policy.
Yes, we can combine shipping for multiple plants. Shipping costs will be adjusted accordingly based on the total size and weight of the items in your order.
If you place an order with several plants, we will ensure they are securely packed together to minimize shipping costs and prevent damage.
See our shipping policy.
Yes, we offer free pickup at our location. You'll receive an email notification as soon as your order is ready.
We also provide local delivery within a 50-mile radius for an additional fee.
See our shipping policy.
Currently, we only ship within the United States (except California).
If you're outside of the U.S. and would like to inquire about international shipping, please reach out to us via email for more information.
See our shipping policy.

Due to the perishable nature of plants, we do not accept returns or exchanges. However, if your plant arrives damaged or unhealthy, please email us at info@lushandrare.com within 12 hours of receiving your order. We will arrange for a replacement or a refund.
See our refund policy.
If your plant arrives damaged or unhealthy, please take a photo of the plant and its packaging and email it to us at info@lushandrare.com. We’ll work with you to replace the plant or issue a refund.
See our refund policy.

Once an order is placed, it is processed quickly to ensure timely shipping, so cancellations or changes are not possible.
Please review your order carefully before completing the purchase.

Each plant has its own unique care requirements.
We recommend visiting our website for specific plant care, as well as general tips on watering, lighting, and maintenance.
We use a high-quality, well-draining mix for all of our plants, typically a blend of peat, perlite, and bark. This helps ensure healthy roots and good moisture retention, making it easier for your plants to thrive in your home.
We offer a variety of pet-friendly plants, but it’s important to research individual plants before bringing them into a home with pets.
Look for our "Pet-Friendly" label on qualifying products, and always check for any toxic properties.
See our Pet-Friendly collection!

Repotting your plant is simple! Follow these steps:

1. Choose a pot that’s 1-2 inches larger in diameter than the current pot.

2. Gently remove the plant from its pot, being careful not to damage the roots.

3. Place a layer of fresh soil in the bottom of the new pot.

4. Position the plant in the new pot, adding soil around the sides to secure it.

5. Water lightly to settle the soil, and ensure the plant is in the right spot for light and care.
If you need more specific repotting tips, check out our Repotting Guide for detailed instructions!
During colder months, we recommend checking the weather conditions before your plant arrives.
If it’s too cold, shipping may be delayed to protect your plant from extreme temperatures.
Once your plant arrives, ensure it’s placed in a warm, sunny spot away from drafts.
We add to our inventory consistently, however we grow everything at our facility from tissue culture which is a lengthy process.
We encourage you to subscribe to our newsletter or follow us on social media for updates on new arrivals and restocks.

You can contact our customer service team at info@lushandrare.com or by calling 303-660-1196.
We’re happy to assist you with any questions or concerns!
No, we currently do not.

Yes, we offer digital gift cards that can be purchased on our website. They're the perfect gift for any plant lover!

Shipping & Delivery