Refund Policy

At Lush and Rare we strive to provide the healthiest plants and best customer service. Please read our refund policy below to understand our terms and conditions for returns, exchanges, and refunds.

1. Damaged or Dead Plants

  • If your plant arrives damaged or dead, please contact us within 12 hours of receiving your order.

  • To help us process your claim quickly, please provide clear photos of the damaged plant and packaging. We will work with you to offer a replacement or full refund based on the condition of the plant upon arrival.

2. Plant Health Guarantee

  • We take great care in ensuring your plant is healthy when shipped, but as plants are living organisms, some damage or stress may occur during transit.

  • If the plant shows signs of distress upon arrival (e.g., yellowing leaves, wilting, broken stems), please email us with pictures. We will assess the situation and, if necessary, provide a replacement or partial refund depending on the severity of the issue.

3. No Returns on Healthy Plants

  • Due to the perishable nature of plants, we do not accept returns on healthy plants or products that are not damaged upon arrival.

  • We strongly encourage you to carefully review your plant choice, especially if you're unsure about care requirements, before making a purchase.

4. Order Cancellations

  • Orders can be canceled only within 24 hours of placement. After this time, we cannot guarantee cancellation, as orders are processed quickly for timely shipping.

5. Refund Process

  • Refunds are typically processed within 5-7 business days after approval.

  • Refunds will be issued to the original payment method. If the payment was made by credit card, it may take a few additional business days for the refund to show up on your statement.

6. Non-Refundable Items

  • Healthy plants, discounted plants, gift cards, plant care products, and any promotional or discounted items are non-refundable.

7. Customer Support

If you have any questions or concerns regarding your order, please don’t hesitate to reach out to our customer support team at info@lushandrare.com. We're here to assist you with any issues and ensure your satisfaction!